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HopeQure Wellness Solutions Private Limited (“HopeQure”) is a company duly incorporated under the Companies Act, 2013. HopeQure is the author and publisher of the internet resource and the mobile application ‘HopeQure’ (together termed as the “Website”), and other applications as developed from time to time by HopeQure, including all its CRM, Data and Content. HopeQure owns and operates the services provided through the Website. The Website provides a platform that facilitates provision of services by HopeQure or its Service Providers (defined below) to the Users (including their representatives, affiliates) of, B2C (Direct Client) or B2B Employees of Corporate Customers (defined below) and Psychologists (Defined Below). The Terms of Use herein stated describes the terms and conditions under which HopeQure provides services to its Users (defined below).

This Agreement applies to all those services made available by HopeQure on the Website, which are offered to the Users for “Services”, including the following:

The Agreement

The Terms of Use and the Privacy Policy shall constitute a legally binding agreement between HopeQure and its Users. The User is deemed to have read, understood, irrevocably consented to, and accepted all the terms and conditions herein contained in the Terms of Use and the Privacy Policy for using the Website or availing its Services. Any User that does not agree to any of the terms and conditions in the Terms of Use Agreement, mandatorily please do not use the Website or avail any Services and leave the Website. Your access to use of the Website and the Services will be solely at the discretion of HopeQure. The Agreement is published in compliance of, and is governed by the provisions of Indian law, including but not limited to:

  • The Indian Contract Act, 1872,
  • The (Indian) Information Technology Act, 2000
  • The rules, regulations, guidelines and clarifications framed there under, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (the “SPI Rules”), and the (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011 (the “IG Rules”).


The Terms of Use are applicable to:

  • Psychologists, Dietitians, Medical practitioners, Doctors or health care / mental health care providers (whether persons or institutions) diagnostic labs (“Labs”), etc who have registered on HopeQure, and includes their affiliates and authorized personnel (collectively called as “Service Providers”);
  • Clients, Employees of Corporates, Patients and any other person or institution who/which registers with HopeQure in order to purchase products or avail Services (“Customers”);
  • Casual visitors to the Website who neither register, nor avail services (“Visitors”).
  • The Service Providers, Customers and Visitors shall also individually/collectively be referred to as the “Users”

Terms & Conditions of Use Applicable to all Users Other than Therapists:

  • The User must have completed at least 18 years of age in order to independently access or use this Website or to avail its services. By accessing or using this Website or availing its services, the User represents and warrants that he/she is 18 years of age or older.
  • The users who are less than 18 years of age (“Minors”) may access or use the Website or avail its services ( only under supervision parents or Legal Guardian above 18 years of age. In such instances, such Guardian shall be considered as the User of HopeQure.
  • A User must, in order to access any or all of the information, features, services and benefits of HopeQure, must register with HopeQure and agree to its Terms & Conditions and Privacy Policy, by providing such information for login / signup, and other information HopeQure may seek in order to provide efficient services.

User consent for collection of Personal and Sensitive Information:

  • The terms “personal information” and “sensitive personal data or information” are defined under the SPI Rules, and are reproduced below:
  • Personal Data: This includes information that directly or indirectly identifies an individual, such as:
  • Name
    Contact details (phone number, email)
    Date of birth
    Any other information that allows direct identification of an indivi
  • Sensitive Personal Data: This category encompasses more sensitive information that requires higher protection due to its nature, and includes:
  • Financial information (bank account details, credit/debit card numbers)
    Health-related data
    Sexual orientation
    Biometric data
    Genetic data
    Official government identifiers
    The User hereby provides explicit consent to HopeQure for collection, storage, processing, and sharing by entities or organizations handling this information.
  • HopeQure may by its Services, collect information relating to the devices through which you access the Website, and anonymous data of your usage. The collected information will be used only for improving the quality of HopeQure’s services and to help in venturing into new services.
  • The Website allows HopeQure to have access to registered Users’ personal email or phone number, for communication purpose so as to provide you a better way of booking appointments and for obtaining feedback in relation to the Psychologist's and their practice.
  • HopeQure will provide confidential Psychological Counselling / Psychotherapy / Dietician Service to help Customers to deal with their official or personal problems. The range of issues covered would be Psychological Counselling/Psychotherapy for:-
    1. Mental health related issues including Stress, Anxiety, Depression, Panic Attack, Fear etc
    2. De-Addiction, Cultural diversities, Interpersonal skills, Emotional/Psychological issues
    3. Dating & marriage, breakup or relationship issues impacting the work
    4. Family issues / marital issues/children issues/issues with parents impacting the Studies
    5. Personalized mental health counselling
    6. Personalized Diet Plans
    7. Unlimited Psychological Self-Assessments
    8. Any other issues similar to the above
  • All Psychological counselling sessions can be booked for online counselling from Monday to Friday 10AM to 6PM except weekly and national holidays.
  • The User is expected to read and understand the Privacy Policy, so as to ensure that he or she has the knowledge of, inter-alia:
    The fact that certain information is being collected:
    The purpose for which the information is being collected:
    The intended recipients of the information:
    The nature of collection and retention of the information:
    The name and address of the agency that is collecting the information and the agency that will retain the information:
    The various rights available to such Users in respect of such information.
  • HopeQure shall not be responsible in any manner for the authenticity of the personal information or sensitive personal data or information supplied by the User to HopeQure or to any other person acting on behalf of HopeQure.
  • The User is responsible for maintaining the confidentiality of its own account access unique ID information and password, if the User is registered on the Website. The User shall be responsible for all usage of the User’s account and password, whether or not authorized by the User. The User shall immediately notify HopeQure of any actual or suspected unauthorized use of the User’s account or password. Although HopeQure will not be liable for your losses caused by any unauthorized use of your account, you may be liable for the losses of HopeQure or such other parties as the case may be, due to any unauthorised use of your account.
  • If a User provides any information that is untrue, inaccurate, not current or incomplete (or becomes untrue, inaccurate, not current or incomplete), or HopeQure has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, HopeQure has the right to discontinue the Services to the User at its sole discretion.
  • HopeQure may use such information collected from the Users from time to time for the purposes of contacting the User, Providing or Debugging Service and Customer Support related issues.
  • HopeQure collects, directly or indirectly, and displays on the Website, relevant information regarding the profile and practice of the Psychologists listed on the Website, such as their specialization, qualification, fees, expertise, and similar details. HopeQure takes reasonable efforts to ensure that such information is updated at frequent intervals. Although HopeQure screens and vets the information and photos submitted by the Psychologists, it cannot be held liable for any inaccuracies or incompleteness represented from it, despite such reasonable efforts.
  • The Services provided by HopeQure or any of its Psychologists or Service Providers are provided on an "as is" and “as available’ basis, and without any warranties or conditions (express or implied, including the implied warranties of merchantability, accuracy, fitness for a particular purpose, title and non-infringement, arising by statute or otherwise in law or from a course of dealing or usage or trade). HopeQure doesn't provide or make any representation, warranty or guarantee, express or implied about the Website or the Services. HopeQure does not guarantee the accuracy or completeness of any content or information provided by Users on the Website. To the fullest extent permitted by law, HopeQure disclaims all liability arising out of the User’s use or reliance upon the Website, the Services, representations and warranties made by other Users, the content or information provided by the Users on the Website, or any opinion or suggestion given or expressed by HopeQure or any User in relation to any User or services provided by such User.
  • HopeQure Website may be linked to the website of third parties, affiliates and business partners. HopeQure has no control over, and not liable or responsible for content, accuracy, validity, reliability, quality of such websites or made available by/through our Website. Inclusion of any link on the Website does not imply that HopeQure endorses the linked site. User may use the links and these services at User’s own risk.
  • HopeQure assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect User’s equipment on account of User’s access to, use of, or browsing the Website or the downloading of any material, data, text, images, video content, or audio content from the Website
  • If HopeQure determines that you have provided fraudulent, inaccurate, or incomplete information, including through feedback, HopeQure reserves the right to immediately suspend your access to the Website or any of your accounts with HopeQure and makes such declaration on the website alongside your name as determined by HopeQure for the protection of its business and in the interests of Users. You shall be liable to indemnify HopeQure for any losses incurred as a result of your misrepresentations or fraudulent feedback that has adversely affected HopeQure or its Users.
  • HopeQure enables its Users to connect with Psychologists through Online Booking and Dial-in facility that allows Users to book an appointment through call or through the Website.
  • HopeQure will ensure Users are provided with confirmed appointment, however, HopeQure has no liability if such an appointment is later cancelled by the Psychologist, or the same Psychologist is not available for appointment. In such case HopeQure will recommend another psychologist to user.
  • The results of any search Users perform on the Website for Psychologists should not be construed as an endorsement by HopeQure of any such particular Psychologist. If the User decides to engage with a Psychologist to seek mental health or medical services, the User shall be doing so at their own will and own risk.
  • The results of any search Users perform on the Website for Psychologists should not be construed as an endorsement by HopeQure of any such particular Psychologist. If the User decides to engage with a Psychologist to seek mental health or medical services, the User shall be doing so at their own will and own risk.
  • Without prejudice to the generality of the above, HopeQure is not involved in providing any healthcare or medical advice, device, medicines or diagnosis and hence is not responsible for any interactions directly between User and the Psychologist. User understands and agrees that HopeQure will not be liable for:
  • a. User interactions and associated issues User discusses with the Psychologist :
    b. The ability or intent of the Psychologist (s) or the lack of it, in fulfilling their obligations towards Users:
    c. Any wrong (or unsatisfactory quality of) treatment being given by the Psychologist (s), or any medical negligence on part of the Psychologist (s):
    d. Inappropriate treatment, or similar difficulties or any type of inconvenience suffered by the User due to a failure on the part of the Psychologist to provide agreed Services:
    e. Any misconduct or inappropriate behavior by the Psychologist or the Customer Support Team; cancellation or no show by the Psychologist or rescheduling of booked appointment or any variation in the fees charged.
  • Users are allowed to provide feedback about their experiences with the Psychologist , however, the User shall ensure that, the same is provided in accordance with applicable law. User however understands that, HopeQure shall not be obliged to act in such manner as may be required to give effect to the content of Users feedback, such as suggestions for delisting of a particular Psychologist from the Website.
    All Personal Counselling Sessions will be for upto 60 Minutes
  • Sessions will be provided in Hindi or English language only.
  • All contact with the Counsellors will be through the email id (for B2C) or (for B2B) or through the customer Support IVR line mentioned on the home page of the website
  • Therapy and Counselling works on the principle of the Client adopting the recommended behavior, practices the same, and returns for next session for next steps.
  • If the Client book a session and does not join the session within 15 minutes of the session starting time, the clients will be sent a “No Show” email and it will be considered as a paid booked session with “No Show” by the Client.
  • For any clinical recommendation or for escalations, the therapist on record will be taking a call depending on the severity of the case.
  • Any follow-up session will be booked as recommended by the therapist or as jointly agreed between Client and Therapist.
  • Clients will not be able to book multiple sessions simultaneously without the consent of the Psychologist.
  • The Client will book the session, using the HopeQure portal and the confirmation email will be sent by the system, or, they may follow the below steps:
    (a) STEP 1: The Client may also contact the SPOC with a preferred date and time for fixing the appointment.
    (b) STEP 2: When confirmed with the therapist, an email will be forwarded with a booking link to the registered email id of the Client . This link will be valid for a period of 30 mins for accepting and completing the booking process.
    (c) STEP 3: As and when the Client confirms through the link, the session will get booked.
  • Please note that some of the content, text, data, graphics, images, information, suggestions, guidance, blogs, and other material (collectively termed as “Information”) that may be available on the Website (including frequently asked Questions and information provided in direct response to your questions or postings) may be provided by individuals in the medical profession. The provision of such Information does not create a licensed medical professional/patient relationship, between HopeQure and you and does not constitute an opinion, medical advice, or diagnosis or treatment of any particular condition, but is only provided to assist you with locating appropriate information from a qualified psychologist.
  • It is hereby expressly clarified that, the Information that you obtain or receive from HopeQure, and its employees, contractors, partners, sponsors, advertisers, licensors or otherwise on the Website is for informational purposes only. We make no guarantees, representations or warranties, whether expressed or implied, with respect to professional qualifications, quality of work, expertise or other information provided on the Website. In no event shall we be liable to you or anyone else for any decision made or action taken by you in reliance on such information.
  • HopeQure does not provide mental health / suicidal / self-harm or medical emergency services. If any User is facing a medical emergency, they shall contact an ambulance service or hospital directly.
  • The User hereby grants consent to HopeQure to display some Users queries and feedback posted free of cost and respective Therapists’ responses as posted by the User on HopeQure Website. Users further agree that any such information provided by the User will be subject to HopeQure Privacy Policy.
  • Any conversations that the Users have had with the Therapist may be retained in HopeQure database as per the applicable laws and subject to confidentiality.
  • User understands and agrees to provide accurate information, and will not use this platform for any acts that are considered to be illegal in nature.
  • If User decides to use the payment gateway to make payments online, it is solely at User's discretion. Should there be any issues with regard to the payment not reaching the respective Therapist ’s account, please reach out to
  • Express Disclaimers: Consult is intended for general purposes only and is not meant to be used in emergencies/serious illnesses requiring critical conditions. In case of any negligence on the part of the User in acting on the same and the condition of the User deteriorates, HopeQure shall not be held liable.
  • HopeQure is not a medical service provider, nor is it involved in providing any healthcare or medical advice or diagnosis, it shall hence not be responsible and owns no liability to either Users or Therapist’s for any outcome from the consultation between the User and the Therapist.

Terms of Usage for Therapists:

The terms in this Clause are applicable only to the Therapists.

  • The Therapist shall promptly reply to the User after receiving User’s communication. In case of non-compliance with regard to adhering to the applicable laws/rules/regulations/guidelines by the Therapist, HopeQure shall have the right to replace such Therapists for the purpose of consultation to the User or remove such Therapists from the platform/HopeQure application/site;
  • The Therapist understands and agrees that, HopeQure shall at its sole discretion, at any time be entitled to, show as other Therapists available for consultation.
  • The Therapist further understands that, there is a responsibility on the Therapist to treat the User, pari passu, as the Therapist would have otherwise treated the User on a physical one- on-one consultation model.
  • The Therapist has the discretion to cancel any consultation at any point in time in cases where the Therapist feels, it is beyond his/her expertise or his/her capacity to treat the User. In such cases, it may trigger a refund to the User and the User has the option of choosing other Therapists. However, it is strongly recommended that the Therapist advise the User and explain appropriately for next steps.
  • The Therapist shall at all times ensure that all the applicable laws that govern the Therapist shall be followed and utmost care shall be taken in terms of the consultation being rendered.
  • The Therapist acknowledges that should HopeQure find the Therapist to be in violation of any of the applicable laws/rules/ regulations/guidelines set out by the authorities then HopeQure shall be entitled to cancel the consultation with such Therapist or take such other legal action as may be required.
  • The payment gateway option is being provided to the Users to make payment easier. In case wrong bank account details are provided by Therapist, HopeQure will not be responsible for loss of money, if any. In case of there being any technical failure, at the time of transaction and there is a problem in making payment, you could contact
  • It is further understood by the Therapist that the information that is disclosed by the User at the time of consultation is personal information and is subject to all applicable privacy laws, shall be confidential in nature and subject to User and Therapist privilege.
  • The Therapist understands that when a User books a time-slot with the Therapist for online consultation, the Therapist must comply with the time slot to the best of their availability. In case of delay, the Therapist must notify User to their best possible ability.
  • The Therapist understands that HopeQure makes no promise or guarantee for any uninterrupted communication and the Therapist shall not hold HopeQure liable, if for any reason the communication is not delivered to the User(s), or are delivered late or not accessed, despite the efforts undertaken by HopeQure.
  • It shall be the responsibility of the Therapist to ensure that the information provided by User is accurate and not incomplete and understand that HopeQure shall not be liable for any errors in the information included in any communication between the Therapist and User.
  • The Therapist shall indemnify and hold harmless HopeQure and its affiliates, subsidiaries, directors, officers, employees and agents from and against any and all claims, proceedings, penalties, damages, loss, liability, actions, costs and expenses (including but not limited to court fees and attorney fees) arising due to the services provided by Therapist , violation of any law, rules or regulations by the Therapist or due to such other actions, omissions or commissions of the Therapist that gave rise to the claim.
  • HopeQure reserves the right to take down any Therapist’s profile as well as the right to display the profile of the Therapists, with or without notice to the concerned Therapist. This information is collected for the purpose of facilitating interaction with the Users and other Users. If any information displayed on the Website in connection with you and your profile is found to be incorrect, you are required to inform HopeQure immediately to enable HopeQure to make the necessary amendments.
  • HopeQure shall not be liable and responsible for the ranking of the Therapists on external websites and search engines.
  • HopeQure shall not be responsible or liable in any manner to the Users for any losses, damage, injuries or expenses incurred by the Users as a result of any disclosures or publications made by HopeQure, where the User has expressly or implicitly consented to the making of disclosures or publications by HopeQure. If the User had revoked such consent under the terms of the Privacy Policy, then HopeQure shall not be responsible or liable in any manner to the User for any losses, damage, injuries or expenses incurred by the User as a result of any disclosures made by HopeQure prior to its actual receipt of such revocation.
  • Therapists explicitly agree that HopeQure reserves the right to publish the Content provided by Therapists to a third party including content platforms.
  • You as a Therapist hereby represent and warrant that you will use the Services in accordance with applicable law. Any contravention of applicable law as a result of your use of these Services is your sole responsibility, and HopeQure accepts no liability for the same.
  • HopeQure ensures easy access to the Therapists by providing a tool to update your profile information. Therapists hereby represent and warrant that you are fully entitled under law to upload all content uploaded by you as part of your profile or otherwise while using HopeQure’s services, and that no such content breaches any third party rights, including intellectual property rights. Upon becoming aware of a breach of the foregoing representation, HopeQure may modify or delete parts of your profile information at its sole discretion with or without notice to you.
  • HopeQure shall have no obligation to pre-screen, review, flag, filter, modify, refuse or remove any or all Critical Content from any Service, except as required by applicable law.
  • HopeQure reserves the rights to display sponsored ads on the Website. These ads would be marked as “Sponsored ads”. Without prejudice to the status of other content, HopeQure will not be liable for the accuracy of information or the claims made in the Sponsored ads. HopeQure does not encourage the Users to visit the Sponsored ads page or to avail any services from them. HopeQure will not be liable for the services of the providers of the Sponsored ads. You represent and warrant that you will use these Services in accordance with applicable law. Any contravention of applicable law as a result of your use of these Services is your sole responsibility, and HopeQure accepts no liability for the same.

Cancellation and Refund Policy:

  • The Client can change /cancel/reschedule the session through the portal or by contacting the Customer Support upto one day prior to the Appointment. If the booked session is canceled One Day before the start of the session, no charges will be levied. However, any cancellation between the window of the previous day and the start of the Session time, will be considered as a paid booked session.
  • Any Last-Minute Cancellation (within 24 hours of the appointment) or No Show will be considered seriously and the concerned clients will be allowed to book the next session only after 7 days.
  • Where the User has booked a paid appointment and is unable to visit the Psychologist, due to such genuine reasons of sickness etc. at the sole discretion of HopeQure, the unutilized Session can be rescheduled to another date as per mutual convenience of Client and Psychologist.
  • If a User has purchased the Discounted Session package and wants to terminate the therapy in the middle when the package has not been fully utilized by the User, the return amount for unused session package, if any, will be based on the actual cost per session of the undiscounted session cost and not on the prorata basis of the discounted unused sessions. HopeQure reserves the right to make the final decision in case of a conflict. HopeQure will charge a cancellation fee of 5% towards payment gateway and other associated fees. The total aggregate liability of HopeQure with respect to any claims made herein shall be INR 2000.
  • In the event that the Psychologist with whom User has booked a paid appointment via the Website, has not been able to consult the Psychologist, User will need to write to us at same day; in which case, another Booking Slot will be provided to User as per mutual availability of Psychologist and Client.
  • If the Psychologist is not available and if HopeQure is unable to provide another Psychologist, the single session consultation amount as paid by the Client will be refunded to the User within the next seven (7) business days in the original mode of payment done by the User while booking.
  • In the case where the User, does not show up for the appointment booked with a Psychologist, without canceling the appointment beforehand, the amount will not be refunded.


  • Fees for registration: HopeQure offers different plans for all the Customers. The Customers may choose any plan suitable to them from
  • Payment Mechanism:
  • HopeQure provides payment gateways on the Website to facilitate any kind of payment by means of credit / debit cards (Visa, Master, Maestro, American Express), UPI, Paypal and internet banking.
  • The User shall make any or all such payments directly on and exclusively via the payment gateway of his/her choice on the Website.
  • HopeQure does not charge any money for merely browsing the Website.
  • Services will commence only upon realization of money into the account of HopeQure or that of the Service Provider, as the case may be.
  • The User agrees and understands that the payment mechanism may be governed by separate agreements between HopeQure and third party companies. Any payments made shall be the sole responsibility of the User.
  • HopeQure reserves the right to change any and all fees, upon its sole discretion, without any notice to Users, from time to time.
  • The User is liable to pay any and all applicable charges, fees, duties, levies and taxes as required by the law, for purchasing products or availing services from the Website.


HopeQure reserves the right to suspend or terminate a User’s access to the Website and the Services with or without notice and to exercise any other remedy available under law, in cases where,

  • The User violates any of the terms of the Terms of Use.
  • HopeQure is unable to authenticate any User Information.
  • HopeQure reasonably believes that continuing the User’s membership is not in its the best interests.
  • Upon such termination, the User shall no more use the Website under the same account or another new account, except after HopeQure expressly allows (by any means of express communication) the User to re-register or create a new account.
  • Upon such termination, HopeQure may, at its sole discretion, delete any and all of the concerned User Information under its control or from its database.
  • A third party reports violation of any of its right as a result of your use of the Services;
  • The Terms of Use and the Privacy Policy shall be applicable to all the Users in full form and effect, as long as the User uses the Website in any manner whatsoever.
  • The User can terminate his/her account in accordance with the Privacy Policy.

Governing Law, Jurisdiction And Disputes

  • This Agreement shall be governed, interpreted by and construed in accordance with the laws of India and courts of New Delhi, India shall have sole and exclusive jurisdiction over any disputes, suit or other proceeding arising out of or based upon this Agreement.
  • Any difference or dispute arising between the Parties as to meaning, construction, interpretation or breach or non-fulfillment of term and conditions of this Agreement, then the Parties shall try to settle the issue by mutual discussions and if the dispute cannot be resolved amicably then the matter shall be referred to arbitration, in accordance with the provisions of Arbitration and Conciliation Act, 1996 or any statutory amendment thereof. The same shall be referred to the arbitration of a sole arbitrator to be appointed by mutual consent of the Parties and whose decision shall be final and binding on both the Parties. If the Parties do not mutually agree for the appointment of a sole arbitrator, each Party shall appoint an arbitrator, and such arbitrators will appoint a third arbitrator, i.e., presiding arbitrator, to decide the dispute. The Parties hereto mutually agree and confirm that the arbitration proceedings shall be held at as mutually decided by arbitrators and the language of arbitration shall be English. The laws of India govern the above arrangement.
  • The award pronounced under this clause or any other dispute(s) that may arise between the Parties in relation to or in connection with this Agreement shall be subject to the exclusive jurisdiction of the appropriate courts of New Delhi.

Limitation of Liability

  • In no event shall a Party be liable to the other Party for any special, exemplary, indirect, incidental, consequential, or punitive damages arising out of or in connection with this Agreement.
  • The aggregate liability of either Party to the other Party from any cause whatsoever under this Agreement shall not in any event exceed 100% of the total Fee paid to the Service Provider by the Customer for the Services under this Agreement.


User agrees to indemnify and hold harmless; HopeQure, its affiliates, and its Employees from any and all third-party claims, losses, liability, damages and/or costs (including reasonable attorney fees and costs) arising from his/her/its access to or use of Website, violation of its terms and conditions, or infringement by any other user of his/her/its account, of any intellectual property or other right of any person or entity. HopeQure will notify the User of such claim, loss, liability, or demand, and the User shall provide reasonable assistance, at his/her own expense, in defending any such claim, loss, liability, damage, or

Contact Information Grievance Officer

  • If a User has any questions concerning HopeQure, the Website, this Agreement, the Services, or anything related to any of the foregoing, HopeQure customer support can be reached at the following email address: or via the contact information available from the following hyperlink: .
  • In accordance with the Information Technology Act, 2000, and the rules made there under, if you have any grievance with respect to the Website or the service, including any discrepancies and grievances with respect to processing of information, you can contact our Grievance Officer at: Name: Mr. Arjun Raj Designation: Service Manager Address: 1204, 12th Floor, World Trade Tower, Sector 16, Noida, India- 201301 Email: Telephone: + 91-9899118504.
  • In the event of any concern due to usage of the website by any person in violation of Rule 3 of the IG Rules, please address your grievance to the above person.


If any term or any part of a term of the Terms of Use is invalid, unenforceable or prohibited under any of the applicable laws, such provision or part of provision shall be severed from the Terms of Use and shall be considered divisible as to such term or part thereof and such term or part thereof shall be inoperative between the parties hereto and the remainder of the Terms of Use shall be valid and binding and of like effect as though such term was not included herein.


  • None of the terms in the Terms of Use may be waived or amended except expressly agreed to by the party against whose interest the term is waived or amended. Forbearance, failure or delay by either party in the exercise of a remedy shall not constitute a waiver, nor shall any exercise or partial exercise of any remedy preclude any further exercise of that or any other remedy.
  • Any waiver or consent by either party shall be effective only in the specific instance and for the specific purpose for which it is given and shall not be deemed, regardless of frequency given, to be a further or continuing waiver or consent. Any waiver of any provision in the Terms of Use by either Party shall not be deemed to have waived either that provision or any other provision of the Terms of Use in the future.

Aadhaar Declaration

User, on the behalf of the holder of Aadhaar number gives consent to “HopeQure” to verify my Aadhar details from UIDAI for the purpose of authentication. “HopeQure” has informed me that identity information would only be used for verifying the identity of the Aadhaar holder and will be shared with Central Identities Data Repository only for the purpose of authentication if any requirements arises.