How does online counselling work?

How does online counselling work?
Written By: Counselling Psychologist
M.Sc. Psychology - Swansea University, UK.
Reviewed By: Counselling Psychologist
MA Psychology Pennsylvania State University, USA
Last Updated: 14-03-2023

Explore your right therapist by answering the questions below.

For Individual
Get Started
For Dating Couples
Get Started
Get Started
For Married Couples
Get Started


What is online counselling?

Online Counselling or Online Therapy is an alternative to the conventional method of face-to-face counselling. Online counselling provides support and treatment for a wide range of conditions such as Anxiety, Depression, Post Traumatic Stress Disorder, Relationship Issues, Eating Disorders, Substance Abuse, Negative Overthinking, Panic Disorder, Emotional Disorders Obsessive-compulsive Disorder, Social Issues, Poor Coping Mechanisms, and functioning.

Many people s perceptions of healthcare, especially mental health therapy, have changed due to digital technology. Clients seeking economic and accessible mental health services increasingly opt for online counselling, which is conducted via digital means.

Online counselling emerged as a result of the improvements in technology in the healthcare sector to help people go past the restrictions of offline or face-to-face therapy. Online therapy allows people to contact mental health experts through audio, video calls, and text messages over the Internet. Online healthcare platforms such as HopeQure bring together speciality-specific mental healthcare experts for people who are looking for speciality healthcare guidance and treatments.

The complete process of online counselling services, from searching for the mental health expert to attending the therapy, takes place online/digitally. Online counselling is becoming a popular model for support for the youth, for key support services such as Lifelines, Kids Helpline, and Suicide Hotline adding online counselling to their service provision.

Online Counselling & Therapy
Get help for anxiety, depression, and other mental health issues
Online counselling with HopeQure

This is how online counselling works:

  • Browse the profiles of mental health therapists on the website of HopeQure regarding your area of concern.
  • Book an appointment with the therapist of your choice
  • Make the payment for the online counselling services.
  • You can either choose the plan yourself or choose the one recommended to you by a psychologist.
  • Once you make the payment, you will receive a confirmation in your email.
  • You can join the session from your dashboard where your upcoming session link will be provided.
  • You can choose the mode of your therapy session - video, audio call, or via chat.
  • Note your aims and expectations from the online therapy sessions.
  • Share your medical reports and history with the therapist for them to study your case in detail and provide suitable treatment.
  • To make the best use of time for your online counselling session, note down your symptoms beforehand along with any questions that you might have.

Services Offered via Online Counselling

Online counselling services offer a range of mental health services similar to traditional in-person counselling. These services are provided through digital platforms, such as video calls, chat sessions, or phone calls. Here are some common mental health services offered in online counselling:

1. Individual Counselling: Online counsellors provide one-on-one sessions to address a variety of mental health concerns. These sessions focus on understanding and addressing personal issues, developing coping strategies, and improving overall well-being.

2. Couples Counselling: Online platforms also offer counselling services for couples who are experiencing relationship difficulties. Couples counselling helps partners enhance communication, resolve conflicts, and work through relationship challenges.

3. Family Therapy: Online counselling can involve family therapy sessions where the therapist works with multiple family members. This form of therapy aims to improve communication, resolve conflicts, and strengthen relationships within the family unit.

4. Group Therapy: Some online counselling platforms facilitate group therapy sessions. These sessions involve a therapist and several participants who share similar concerns or experiences. Group therapy provides support, encourages interpersonal learning, and promotes a sense of community.

5. Cognitive-Behavioral Therapy (CBT): CBT is a widely used therapeutic approach for treating various mental health conditions. Online counselling may offer CBT interventions, including identifying and changing negative thought patterns and behaviours to improve emotional well-being.

6. Supportive Counselling: Online counselling platforms often provide supportive counselling for individuals who may be going through challenging life circumstances or need someone to talk to. These sessions focus on offering empathy, validation, and guidance.

7. Psychoeducation: Online counselling services may include psychoeducational resources and materials. These resources provide information about mental health conditions, coping strategies, self-help techniques, and general psychological well-being.

8. Assessment and Diagnosis: Online counsellors may conduct assessments and provide diagnostic evaluations for mental health conditions. These evaluations can help in understanding the client s concerns, determining appropriate treatment approaches, and developing personalized care plans.

The popularity of Online Therapy and Online Counselling has increased due to the cost-effectiveness, convenience, and treatment efficacy, step forward and seek the services for you and/or your loved ones. Online counselling will be the first and best step forward towards your better mental well-being! 


What type of Online Therapy are you looking for?

Layer 1


Seeking a one on one counselling service with a trained psychologist?

Get Started
Layer 1

Dating Couples

Seeking a couples therapist specialized in dealing with romantic relationships?

Get Started
Layer 1


Seeking counselling services for an individual or a parent of a child in the age range of 13-19.

Get Started
Layer 1

Married Couple

Seeking marriage counselling from a trained psychotherapist?

Get Started

Connect with an expert

  • Video Call
  • Messaging
  • Phone