How does online counselling work?
Written By: Counselling Psychologist
M.Sc. Psychology - Swansea University, UK.
Reviewed By: Counselling Psychologist
MA Psychology Pennsylvania State University, USA
Last Updated: 14-03-2023

How does online counselling work?


What is online counselling?

Online counselling or online therapy is an alternative to the conventional method of face-to-face counselling. Online counselling provides support and treatment for a wide range of conditions such as Anxiety, Depression, Post Traumatic Stress Disorder, Relationship Issues, Eating Disorders, Substance Abuse, Negative Overthinking, Panic Disorder, Emotional Disorders Obsessive-compulsive Disorder, Social Issues, Poor Coping Mechanisms, and functioning.

Many people s perceptions of healthcare, especially mental health therapy, have changed due to digital technology. Clients seeking economic and accessible mental health services increasingly opt for online counselling, which is conducted via digital means.

Online counselling emerged as a result of the improvements in technology in the healthcare sector to help people go past the restrictions of offline or face-to-face therapy. Online therapy allows people to contact mental health experts through audio, video calls, and text messages over the Internet. Online healthcare platforms such as HopeQure bring together speciality-specific mental healthcare experts for people who are looking for speciality healthcare guidance and treatments.

The complete process of online counselling services, from searching for the mental health expert to attending the therapy, takes place online/digitally. Online counselling is becoming a popular model for support for the youth, for key support services such as Lifelines, Kids Helpline, and Suicide Hotline adding online counselling to their service provision.

Online Counselling & Therapy
Get help for anxiety, depression, and other mental health issues
Online counselling with HopeQure

This is how online counselling works:

  • Browse the profiles of mental health therapists on the website of HopeQure regarding your area of concern.

  • Book an appointment with the therapist of your choice

  • Make the payment for the online counselling services.

  • You can either choose the plan yourself or choose the one recommended to you by a psychologist.

  • Once you make the payment, you will receive a confirmation in your email.

  • You can join the session from your dashboard where your upcoming session link will be provided.

  • You can choose the mode of your therapy session - video, audio call, or via chat.

  • Note your aims and expectations from the online therapy sessions.

  • Share your medical reports and history with the therapist for them to study your case in detail and provide suitable treatment.

  • To make the best use of time for your online counselling session, note down your symptoms beforehand along with any questions that you might have.

The popularity of online counselling has increased due to the cost-effectiveness, convenience, and treatment efficacy, step forward and seek the services for you and/or your loved ones. Online counselling will be the first and best step forward towards your better mental well-being! 


Type of Online Therapy Services at HopeQure

For Individuals

Discuss with a psychologist your feelings and resolve your issues.

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For Couples

Couples can connect with an expert relationship therapist.

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Someone Else

Connect with subject matter expert psychologist

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Share your emotions confidentially and discuss plans.

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Connect with an expert

  • Video Call
  • Messaging
  • Phone