How a poorly created EAP program impacts the employees adversely?

How a poorly created EAP program impacts the employees adversely?
Written By: Counselling Psychologist
MA Psychology Pennsylvania State University, USA
Reviewed By: Counselling Psychologist
MA Psychology Pennsylvania State University, USA
Last Updated: 18-04-2023

Explore your right therapist by answering the questions below.

For Individual
Get Started
For Dating Couples
Get Started
Get Started
For Married Couples
Get Started


Employee Assistance Programs (EAP) support employees and their families with mental health and emotional concerns by assessing their needs, providing assistance, counselling, and referrals. Employee Assistance Programs (EAP) are available to help employees deal with life events, workplace troubles, and other personal problems and challenges.

Online Counselling & Therapy
Get help for anxiety, depression, and other mental health issues
Online counselling with HopeQure

Companies are increasingly putting money into their employee s health and happiness. The expenses of corporate wellness initiatives are dwarfed by decreases in insurance costs and absenteeism, according to extensive studies in the disciplines of medicine, public health, and health economics. According to a recent meta-analysis, every dollar invested on wellness initiatives saves $3.27 in medical expenditures and $2.73 in absence costs (Baicker et al. 2010). Although these gains are significant, they overlook one of the most critical operational advantages of investing in employee health and well-being: increased worker productivity.

Many factors are to be considered while choosing the right EAP for the organization. HRs and managers spend time to evaluate many providers, but mainly only in terms of commercials. Of course, economical plans are chosen above all, however, many important features of EAPs are overlooked due to it.

This article will touch upon the crucial aspects of EAP that needs to be considered more significantly and how absence of these features impacts the employees adversely.


HIPAA compliance is a certificate that ensures client records are kept highly confidential and the system is encrypted. Many EAP providers fail to comply with this. Employees need to be assured that their conversations and therapy processes are kept confidential. If this is not in place, employees won’t be comfortable using the services that are being offered.

Awareness Workshops

Mental health issues unfortunately still have stigma around it. Usually, EAP providers only offer online counseling sessions without helping and encouraging employees to come forward and seek help if they require. Creating awareness about mental health and letting them know, it is okay to have issues and they are treatable then only the services will be utilized.


Minimization of long user proces is essential for the best usage of EAP services. When a lot of processes are required to simply book an appointment, hesitations come up and eventually employees do not proceed further. 

Therapy processes

Another key factor is the quality of therapy provided. Many economical plans would offer 30-minutes consultations contrary to typical and traditional 60-minute sessions. Qualification of the therapists also needs to be checked while evaluating EAPs.


More often than not, EAP providers do not offer to do the background work. That is, managing employee requests, helping them in choosing a therapist, calling, and sending emailers to create a buzz for the services provided. This is done because, employee are many a times not aware of such a program running in the organization!

These features if not in place, make an EAP poorly structed and therefore does not yield any positive outcome. This also affects the employees in a negative manner and is eventually reflected in the organizational growth!


HopeQure’s health services uses a HIPAA-compliant video conferencing platform. If you ve chosen to pursue online counseling. Our therapists serve both adults, adolescents, and elderly. You can access the services, programs , and webinars at our site, regardless of where you live. To schedule a online session for you or a loved one Click Here

We wish you a fruitful therapy session!


What type of Online Therapy are you looking for?

Layer 1


Seeking a one on one counselling service with a trained psychologist?

Get Started
Layer 1

Dating Couples

Seeking a couples therapist specialized in dealing with romantic relationships?

Get Started
Layer 1


Seeking counselling services for an individual or a parent of a child in the age range of 13-19.

Get Started
Layer 1

Married Couple

Seeking marriage counselling from a trained psychotherapist?

Get Started

Connect with an expert

  • Video Call
  • Messaging
  • Phone