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Counsellors & psychologists · 7 days · 12+ languages

Counselling that fits your life — with qualified psychologists

Stress, worry, low mood, relationships, family, work or exam pressure. Talk to a qualified counselling or clinical psychologist by video, audio or chat, in your language, at a time that suits you. When medicines might help, a registered psychiatrist joins the same plan.

  • Qualified counselling & clinical psychologists
  • Registered psychiatrists when medicines may help
  • Video, audio or chat — your choice
  • Sessions from 15 to 60 minutes, from ₹199
Thinking of harming yourself, or in crisis right now? Call Tele-MANAS 14416 or 1-800-891-4416 (free, 24×7, Government of India) or 112. HopeQure is not an emergency service.
550+Verified experts
12+Languages
7 DaysIncl. evenings
3 waysVideo · audio · chat
₹199Quick 15-min session
DPDPAct 2023-aligned privacy

🎯 Find your match

Click your concern — see who can help.

Tap what is closest to what you are going through. We pre-fill your booking and match you with a counsellor trained for it.

👩‍⚕️ Our psychologists

Browse counsellors — filter by what matters to you.

Psychologists from HopeQure's panel, with qualifications as listed on their profiles. Filter by concern, language, gender and mode, then book their next slot here — or browse the full panel of 550+ experts.

Browse the full panel →

🏷️ Transparent pricing

Counselling cost — six ways to start, all upfront.

From a 15-minute call to a package with the same counsellor. New clients save 10% on their first full session with code WELCOME10.

More options on HopeQure

Additional options
OptionWhat it isPrice
Group sessionsFour facilitated group sessions a month₹2,400 a month
Full psychological evaluationStructured clinical interview with validated questionnaires and a written formulation₹4,999
Longer packages8–12 sessions with the same counsellorShared by your coordinator before you book
Insurance: under the Mental Healthcare Act, 2017 insurers must cover mental illness on the same basis as physical illness; whether outpatient counselling is reimbursed depends on your policy, and receipts are provided. Through work? Check whether your employer offers the HopeQure Employee Assistance Programme.

Counselling in 30 seconds

What is counselling?

Counselling is a confidential, structured conversation with a trained professional that helps you understand what you are going through and find practical ways to cope, decide or change. It is not a lecture or advice from a friend: a good counsellor listens without judgement, asks useful questions and teaches skills you can use between sessions.

  • Who it is for — anyone facing stress, worry, low mood, relationship or family difficulty, a big decision or a loss. You do not need a diagnosis to start.
  • How long — often 6–12 weekly sessions for a specific problem; some people need fewer, some longer.
  • Counselling or therapy? — the words overlap. “Psychotherapy” usually means longer or more intensive work on deeper patterns.

Counselling, psychiatry or couple work — which fits? →

Quick answer

Does counselling by video work as well as in person?

For many common problems, the research says yes. A 2021 meta-analysis of randomised trials found that psychotherapy delivered by live video was, on average, as effective as the same therapy delivered face to face (Fernandez et al., 2021). What matters most is a good fit with your counsellor and attending regularly. Video, audio or chat also saves travel time and lets you talk from somewhere you feel safe.

🤝 Get matched · 6 questions

Find your counsellor — matched by need, language and timing.

Answer a few simple questions. We rank counsellors by expertise, language, preference and mode — then you book a slot with your match, or ask us to handpick. Your answers stay on this page.

1Who is this for?
2What would you most like help with?
3Which language would you like to talk in?
4Would you prefer a female or male counsellor?
5How would you like to talk?
6How long a session would suit you?

🗣️ Your language

Counselling in your language — 12+ Indian languages.

It is easier to talk about feelings in the language you think in. Tap a language: we set it in your booking and show counsellors who list it.

If no listed counsellor speaks your language yet, we match you from the wider panel — .

🧭 Three kinds of care

Counselling, psychiatry or couple work — which fits?

All three are available on HopeQure and can be combined in one plan. Tell us which sounds closest and we will set up the right booking.

Individual counselling

One-to-one sessions with a qualified counselling or clinical psychologist.

Talking therapy · CBT · ACT · DBT skills · IPT

Psychiatric care

A consultation with a registered psychiatrist for assessment, diagnosis and, only when clinically appropriate, medicines — alongside counselling.

Medical · MBBS + MD/DNB/DPM Psychiatry

Couple & family counselling

Two or more people in the session, working on communication, conflict and connection.

Relational · Gottman-informed · emotionally focused · systemic

Which sounds most like you?

Couple / familyWe need to work on us — couple or family

🧭 Choosing the right professional

Counsellor, psychologist or psychiatrist — who should I see?

All three can help, but they are trained and regulated differently in India. If you are unsure, start with a counsellor: they will refer you on if you need a clinical psychologist or psychiatrist.

Differences between counsellors, clinical psychologists, psychiatrists and coaches in India
ProfessionalTraining & regulation in IndiaOften the right choice forPrescribes medicines?
Counsellor / counselling psychologistMaster's degree in psychology or counselling; behavioural-health professionals under the National Commission for Allied and Healthcare Professions Act, 2021Stress, relationships, life changes, grief, decisions, mild to moderate anxiety or low moodNo
Clinical psychologistM.Phil in Clinical Psychology or an equivalent RCI-recognised qualification; registered with the Rehabilitation Council of India (RCI)Diagnosable conditions such as depression, anxiety disorders, OCD and trauma; psychological testing and assessmentNo
PsychiatristMBBS plus MD/DNB in Psychiatry or DPM; registered with the National Medical Commission or a State Medical CouncilSevere symptoms, bipolar disorder, psychosis, risk of self-harm, or when medicines may helpYes
Life coachNo statutory regulation in IndiaGoals and performance when there is no significant distressNo

Counselling and medicines are often combined. Our Counsellor + Psychiatrist option (₹1,699) brings both into one plan. Meet our psychiatrists →

🤔 Is it time?

When should you consider counselling?

You don't need to wait for a crisis. If one or more of these sounds familiar, a conversation can help.

  • Worry, sadness, anger or stress has lasted more than two weeks
  • Sleep, appetite or energy has changed
  • It's affecting work, studies or relationships
  • You keep having the same arguments or patterns
  • Something big has happened — a loss, breakup, move or diagnosis
  • You're relying on alcohol, screens or overwork to cope
  • You'd simply like someone outside your circle to talk to
  • Friends or family have said they're worried about you

✍ Take the free check-in

⚖️ Video, audio or chat vs in person

Counselling from home vs at a clinic — an honest comparison.

Counselling from home compared with in-clinic counselling
From home (video, audio, chat)In person at a clinic
EffectivenessSimilar on average for many common problems (research on live video)Long-established
Travel & timeNone — join from anywhere privateTravel and waiting time
Choice of counsellorAnyone on the panel, across cities and languagesLimited to who is nearby
Scheduling7 days, including eveningsClinic hours
Ways to talkVideo, audio or chatFace to face
Couples in different placesPossibleBoth must travel
Continuity if you moveSame counsellorUsually a new counsellor
Physical examinationNot possible — referred if neededPossible
Crisis or emergency careNot suitable — call 14416 or 112Emergency departments

If you need in-person care, we'll help you find it.

🔬 What the research says

Why talking therapy is worth trying.

Research findings describe averages across many people. Everyone is different, and no result can be promised — but these findings explain how good counselling is designed.

Video ≈ in person

Across randomised trials, psychotherapy by live video was on average as effective as face-to-face therapy.

Fernandez et al., Clin Psychol Psychother 2021
The relationship matters

Across nearly 300 studies, a strong working alliance between client and therapist was consistently linked with better outcomes.

Flückiger et al., Psychotherapy 2018
A recommended first step

UK national guidelines list counselling, CBT and behavioural activation among the first-line options for less severe depression.

NICE guideline NG222, 2022
Skills that last

For people with recurrent depression, mindfulness-based cognitive therapy lowered the risk of relapse by about 30% over 60 weeks.

Kuyken et al., JAMA Psychiatry 2016

🧠 Skills counselling builds

Eight skills good counselling helps you build.

Rate each from 1 (this is hard for me) to 5 (this is a strength). Your profile stays on your device.

Self-awareness

When it is weak: “I just felt bad all day” — no idea what triggered it or what you were feeling underneath.

Reframing thoughts

When it is weak: “I know they think I'm stupid” — mind-reading, catastrophising or all-or-nothing thinking on autopilot.

Riding out distress

When it is weak: Any discomfort needs to stop right now — and what you do to stop it often makes things worse.

Knowing your values

When it is weak: Chasing what should feel good and being surprised when it doesn't, or stuck because everything feels equal.

Assertive communication

When it is weak: You explode, shut down or people-please, then quietly resent it — sometimes all three.

Mindfulness & presence

When it is weak: Always in your head — replaying the past, rehearsing the future, missing what is happening now.

Getting going

When it is weak: Waiting to feel motivated before doing anything. You wait, do nothing, feel worse, wait more.

Self-compassion

When it is weak: An inner critic you'd never allow anyone to use on a friend.

📋 Booking policies

Rescheduling, refunds and switching — in plain words.

Reschedule

Free up to 2 hours before your session, from your booking confirmation or on WhatsApp.

Cancel & refund

Full refund if you cancel 2 or more hours before the session starts.

Change counsellor

Ask at any time — feeling comfortable matters, and you don't have to explain why.

Receipts

A receipt for every payment, for insurance or employer claims.

Privacy

Sessions are encrypted and records stored securely; information is shared only with your consent or where the law requires it.

Help when you need it

WhatsApp +91 98993 99516 (8 am–11 pm) or call +91 98991 12690.

Full terms: Terms & Conditions · Privacy Policy

🎯 Common reasons people come

What counselling helps with — signs and how it helps.

Low mood and depression

Common signs

  • Feeling sad, empty or flat most days
  • Losing interest in things you used to enjoy
  • Tiredness, sleep or appetite changes
  • Harsh self-criticism or guilt
  • Pulling away from people

How counselling helps

  • Behavioural activation to rebuild routine and enjoyment
  • CBT to spot and test harsh thoughts
  • IPT when mood is tied to a loss or conflict
  • Psychiatrist review if symptoms are moderate to severe

Tap your exact concern — we'll pre-fill your booking:

Counsellor + psychiatrist

Matched by concern, language & availability

₹1,699

✍ Free mental health check-in

How are you really doing? Free 2-minute check-in.

Five short questionnaires used by doctors and psychologists worldwide: PHQ-9 (low mood), GAD-7 (anxiety), K10 (overall distress), WHO-5 (well-being) and AUDIT-C (alcohol). About 2 minutes each. Your answers stay on your device — nothing is sent or stored. A screening guide, not a diagnosis.

Over the last 2 weeks, how often have you been bothered by any of the following problems?

1Little interest or pleasure in doing things
2Feeling down, depressed, or hopeless
3Trouble falling or staying asleep, or sleeping too much
4Feeling tired or having little energy
5Poor appetite or overeating
6Feeling bad about yourself — or that you are a failure or have let yourself or your family down
7Trouble concentrating on things, such as reading the newspaper or watching television
8Moving or speaking so slowly that other people could have noticed? Or the opposite — being so fidgety or restless that you have been moving around a lot more than usual
9Thoughts that you would be better off dead or of hurting yourself in some way
+If you ticked any problems, how difficult have they made it to do your work, take care of things at home, or get along with other people?

PHQ-9 and GAD-7 were developed by Drs Robert L. Spitzer, Janet B.W. Williams, Kurt Kroenke and colleagues, with an educational grant from Pfizer Inc. — no permission required to reproduce, translate, display or distribute. Scoring: Kroenke et al., 2001; Spitzer et al., 2006. K10 © Kessler; free to use; Andrews & Slade, 2001. WHO-5 Well-Being Index © Psychiatric Research Unit, Mental Health Centre North Zealand; free to use; Topp et al., 2015. AUDIT-C: first three questions of the WHO AUDIT; Bush et al., 1998.

What the scores mean

PHQ-9, GAD-7 and WHO-5 score bands
QuestionnaireMinimalMildModerateHigher
PHQ-9 (low mood, 0–27)0–45–910–1415–19 moderately severe · 20–27 severe
GAD-7 (anxiety, 0–21)0–45–910–1415–21 severe
K10 (distress, 10–50)10–15 low16–21 moderate22–29 high30–50 very high
WHO-5 (well-being, 0–100)Above 50 — adequate well-being29–50 — poor well-being28 or below — screen for depression
AUDIT-C (alcohol, 0–12)Below 4 (men) or 3 (women)4+ men · 3+ women — worth a conversation

A PHQ-9 or GAD-7 score of 10 or more is the usual point at which a professional assessment is recommended. Any answer above “Not at all” on PHQ-9 question 9 deserves a conversation with a professional, whatever the total score. More tests: all free self-assessments →

🧩 Interactive · 6 questions

Which counselling approach might suit you?

A guide to start a conversation with your counsellor — they will choose and blend approaches with you after the first session.

1When something is bothering you, what tends to help most?
Question 1 of 6

📚 Approaches

Eight evidence-based approaches our psychologists use.

Your counsellor blends approaches to suit you. It is always fine to ask what they are using and why.

  1. CBT — cognitive behavioural therapy

    Spot and change unhelpful thought and behaviour patterns, with practice between sessions.

    Often used for: Depression, anxiety, panic, OCD, insomnia · Learn more

  2. DBT — dialectical behaviour therapy skills

    Mindfulness, distress tolerance, emotion regulation and relationship skills.

    Often used for: Intense emotions, self-harm urges · Learn more

  3. ACT — acceptance and commitment therapy

    Make room for difficult thoughts and feelings while acting on what matters.

    Often used for: Ongoing stress, anxiety, long-term illness

  4. IPT — interpersonal therapy

    Work on relationships, role changes and grief linked to mood.

    Often used for: Depression, including after childbirth · Learn more

  5. Trauma-focused therapy

    Trauma-focused CBT and EMDR, delivered by trained clinical psychologists.

    Often used for: PTSD and distressing memories · Learn more

  6. Person-centred & psychodynamic

    A reflective space to understand feelings, history and patterns.

    Often used for: Grief, self-esteem, recurring patterns

  7. Mindfulness-based (MBCT, MBSR)

    Attention training to step out of rumination and stress reactions.

    Often used for: Recurrent depression, overthinking · Learn more

  8. Couple & family approaches

    Gottman-informed, emotionally focused and systemic work.

    Often used for: Couples, marriage, family conflict · Learn more

⚖️ Compare your options

Counselling, combined care or self-help — side by side.

Comparison of care options
CounsellingCounselling + psychiatristGuided self-helpIntensive / in-person care
Often suitsMild to moderate difficulties, life stress, relationshipsModerate to severe or long-lasting symptomsMild symptoms, prevention, while waitingSevere symptoms, risk, not managing daily tasks
Who is involvedCounselling or clinical psychologistPsychologist + registered psychiatristYou, with programmes and check-insHospital or day-care team
What you buildSkills and understanding that stay with youSkills, plus medical treatment if appropriateHabits and basic skillsSafety and stabilisation first
Typical rhythmWeekly, then spaced outWeekly counselling + periodic psychiatrist reviewsSelf-pacedDaily or inpatient
On HopeQure₹900 a session · ₹2,499 for 3₹1,699 (counsellor + psychiatrist)Wellness programmesWe help you find in-person services

Stepped care: start with the least intensive option likely to help and step up if needed (NICE CG123). Medicines are prescribed only by a psychiatrist, only when clinically appropriate.

🩺 Psychiatric care

When a psychiatrist joins your care.

Assessment & diagnosis

A registered psychiatrist assesses symptoms, history and physical health factors, and explains what is going on in plain language.

Shared decisions about medicines

If medicines may help, the psychiatrist explains options, benefits and side effects, and you decide together. Nothing is prescribed on request alone, and never without a proper consultation.

One plan with your counsellor

With your consent, your psychiatrist and counsellor share notes so therapy and any medical treatment work together.

Under the Telemedicine Practice Guidelines, 2020, most prescription medicines need a first video consultation, and Schedule X or narcotic medicines are never prescribed by teleconsultation. Meet our psychiatrists →

🔗 Concerns that come together

When more than one thing is going on — one joined-up plan.

It is common to have more than one concern at once. It usually makes sense to plan for them together, with one team that talks to each other.

Low mood + anxiety

They often travel together. CBT-based counselling can target both; a psychiatrist reviews if symptoms are moderate to severe.

Care team: Counsellor + psychiatrist

Low mood + poor sleep

Sleep routines based on CBT for insomnia principles alongside counselling for mood.

Care team: Counsellor + sleep programme

Trauma + alcohol or substance use

Safety and stabilisation first, with a clinical psychologist and a psychiatrist working together.

Care team: Clinical psychologist + psychiatrist

Long-term pain + low mood

Counselling (ACT or CBT for pain) alongside your doctor or physiotherapist.

Care team: Counsellor + physiotherapist

Adult ADHD + anxiety or low mood

A psychiatrist's assessment, plus counselling for organisation, focus and emotional skills.

Care team: Psychiatrist + counsellor · Adult ADHD

Burnout + relationship strain

Individual sessions for stress and boundaries, couple sessions for the relationship.

Care team: Counsellor + couple sessions

🗺️ 5 steps · free

Build your care roadmap — who to see and how often.

A rule-based guide built from stepped-care principles. It suggests a starting point; your counsellor tailors the plan with you.

1Who is this for?
2What's the main concern?
3How much is it affecting daily life?
4Anything else going on? (tick all that apply)
5Monthly budget for care

🧮 Cost calculator

Estimate your monthly cost — no surprises.

Move the sliders to estimate. Actual prices are always shown before you pay.

How it's worked out: counselling at the full-session price, or the 3-Session Package price with packages; a psychiatrist review is booked as Counsellor + Psychiatrist, replacing one counselling session that month; couple sessions at the couple-session price — all prices as listed above. New clients save 10% on their first full session with WELCOME10. Medicines and tests, if ever needed, are separate.

🚀 Ready to start?

Pick the path that fits you.

Fastest

📅 Book a slot

  • From ₹199 · full session ₹810 the first time
  • Pick a time and confirm in seconds
  • Change counsellor any time
or browse the full panel →
Recommended

🤝 Get a handpicked match

  • Free call with a care coordinator
  • Matched to your concern, approach and language
  • No pressure, no obligation
Chat first

💬 WhatsApp us

  • Ask any question before you book
  • Get help choosing a counsellor
  • Book through chat when you're ready
Open WhatsApp →

🔒 Secure Razorpay payments · UPI, cards, net banking · Full refund if cancelled 2+ hours before

🗓️ What to expect

Your first four steps — from hello to a plan.

  1. Step 1

    Match

    Book directly, or have a free call with a care coordinator who understands what you're looking for and finds the right counsellor.

  2. Step 2

    First session

    Up to 60 minutes: what brings you, your goals, some background, how confidentiality works and a short safety check. Validated questionnaires may be used.

  3. Step 3

    Your plan

    Agreed goals, the approach that suits you, how often to meet, and whether a psychiatrist's view would help.

  4. Step 4

    Sessions & reviews

    Weekly or fortnightly sessions with practice in between. Progress is re-checked every 4–6 weeks and the plan adjusted.

Video, audio or chat — which should I choose?

Video

Closest to being in the same room. Good for most first sessions and couple counselling.

Audio

Easier if you feel self-conscious on camera or your internet is patchy.

Chat

Typed, at your pace. Helpful when speaking feels hard or privacy at home is limited.

🤲 Support beyond sessions

Help between sessions — and help paying for them.

Employer & insurance

Your workplace may already cover this.

  • Many employers offer counselling through an Employee Assistance Programme (EAP).
  • What you discuss stays between you and your counsellor; organisations see only anonymised, overall usage.
  • Under the Mental Healthcare Act, 2017, insurers must cover mental illness on the same basis as physical illness; outpatient reimbursement depends on your policy. Receipts are provided for claims.

Between sessions

Change happens between sessions, too.

  • Practice exercises agreed with your counsellor.
  • Guided wellness programmes for sleep, overthinking, anxiety and stress.
  • Free self-assessments to track how you're doing.
  • A personal crisis plan for hard nights — with Tele-MANAS 14416 always available.

🏢 For organisations

Counselling for your employees, students or members.

Employee Assistance Programme

Confidential support your people will use.

  • One-to-one counselling in 12+ languages, by video, audio or chat
  • Psychiatrist access when needed
  • Manager and HR guidance for difficult situations
  • Only anonymised, overall usage reported to the organisation

About our EAP →

Students & campuses

Support through exams, hostels and transitions.

  • Student counselling and well-being programmes
  • Exam-stress support for NEET, JEE, UPSC and more
  • Workshops for students, parents and faculty

Student wellness →Exam hub →

📱 HopeQure app

Join sessions, message and track progress in one app.

  • Join video, audio or chat sessions
  • See upcoming bookings and reschedule
  • Practice exercises and wellness programmes between sessions
  • Self-assessments to track how you're doing

Download the appLog in

✅ Choosing a counsellor

How to choose a counsellor — five things that matter.

  1. Qualifications & regulation — the floor

    Check their degree and, for clinical psychologists, RCI registration; for psychiatrists, NMC or State Medical Council registration. Credentials set the minimum standard; they don't predict fit.

  2. Approach fit

    Ask which approach they mainly use and why it suits your concern — for example CBT for panic, or couple work for relationship conflict.

  3. The working relationship

    Do you feel understood, and do you agree on goals? Research consistently links this alliance with outcomes.

  4. Practical fit

    Language, video/audio/chat, timings, frequency and cost. A plan you can keep up matters — stopping early is common.

  5. The first-session test

    Afterwards, ask yourself: did I feel heard, do I trust their competence, and do I want to keep going? If not, ask to change.

❓ Myths vs facts

Eight counselling myths — corrected.

Myth

Counselling is only for “serious” problems.

Fact: Most people come for everyday struggles — stress, relationships, decisions, grief. Getting help early often means fewer sessions.

Myth

Seeing a counsellor means I'm weak.

Fact: Asking for help is a practical step, like seeing a physiotherapist for a sore back. It takes courage.

Myth

A counsellor will just tell me what to do.

Fact: Good counselling helps you find your own answers and teaches skills; it is collaborative, not advice-giving.

Myth

Counselling takes years.

Fact: Many focused problems improve over 6–12 sessions. Longer work is a choice for deeper patterns.

Myth

My family or employer will find out.

Fact: Sessions are confidential under the Mental Healthcare Act, 2017, with narrow exceptions for safety. Employer programmes receive only anonymised, overall usage information.

Myth

Video counselling isn't real counselling.

Fact: Research comparing live video with in-person therapy has found similar results on average for many common problems.

Myth

Talking won't change anything.

Fact: Counselling isn't just talking — it builds specific skills, such as handling worry or communicating under stress, that you practise and keep.

Myth

I should be able to handle this on my own.

Fact: Most of us would see a doctor for a persistent physical problem. Getting support for your mind is just as reasonable.

📊 Why it matters

Mental health in India and the world — by the numbers.

10.6%

of Indian adults were living with a mental health condition at the time of the national survey.

National Mental Health Survey of India, 2015–16 (NIMHANS)
70–92%

of people with mental disorders in India were not receiving treatment — the treatment gap.

National Mental Health Survey of India, 2015–16
1 in 8

people worldwide — about 970 million — were living with a mental disorder in 2019.

WHO World Mental Health Report, 2022

You are not alone, and asking for help early is a strength. Free, confidential support is also available from the Government of India's Tele-MANAS on 14416.

🧰 Assessment toolkit

The questionnaires we use — validated and free.

We use public, validated measures only, so you can see exactly how progress is tracked. None of them diagnose on their own.

Questionnaires used in counselling
QuestionnaireWhat it measuresQuestionsWhere
PHQ-9Low mood (depression) severity; includes a question on self-harm thoughts9Free · on this page
GAD-7Anxiety severity7Free · on this page
K10Overall psychological distress10Free · on this page
WHO-5Well-being5Free · on this page
AUDIT-CAlcohol use3Free · on this page
DASS-21Depression, anxiety and stress together21Free · used by your counsellor when helpful
CORE-10Session-by-session progress10Free · used by your counsellor when helpful

⚖️ Your rights

Your rights under India's Mental Healthcare Act, 2017.

Right to access care

Every person has a right to access mental healthcare that is affordable, of good quality and available without discrimination (Section 18).

Equality & insurance parity

You must be treated equally, and insurers must provide cover for mental illness on the same basis as physical illness (Section 21).

Confidentiality

Information about your mental health and treatment is confidential, except in limited situations the Act allows, such as preventing harm to you or others (Section 23).

Access to your records

You have a right to access your basic medical records (Section 25). Under the DPDP Act, 2023 you can also ask how your personal data is used.

Support, not punishment

A person who attempts suicide is presumed to be under severe stress and is to receive care and rehabilitation, not punishment (Section 115).

Prescriptions follow the rules

Only psychiatrists (registered medical practitioners) prescribe, following the Telemedicine Practice Guidelines, 2020. Schedule X and narcotic medicines are never prescribed by teleconsultation.

💬 FAQs

Counselling FAQs — questions people ask.

What is counselling?
Counselling is a confidential, structured conversation with a trained professional — usually a counselling or clinical psychologist — that helps you understand what you are going through and find practical ways to cope, decide or change. You do not need a diagnosis to start.
How does counselling by video, audio or chat work?
You book a slot, choose video, audio or chat, and join from your phone or computer at the scheduled time. Sessions last up to 60 minutes. Your counsellor listens, asks questions, and works with you on goals and practical steps, with practice between sessions.
Is counselling by video effective for anxiety and depression?
For many common problems, yes. A 2021 meta-analysis of randomised trials found that psychotherapy delivered by live video was, on average, as effective as in-person therapy. A good fit with your counsellor and regular sessions matter most.
How much does a counselling session cost at HopeQure?
A full counselling session (up to 60 minutes) is ₹900, or ₹810 for your first session with code WELCOME10. A 15-minute quick session is ₹199, a 30-minute audio session ₹799, a couple session ₹1,799, Counsellor + Psychiatrist ₹1,699 and the 3-Session Package ₹2,499.
How many counselling sessions will I need?
It depends on your goals. Many focused problems improve over 6–12 weekly sessions; some people need only a few, others choose longer work. Your counsellor reviews progress with you every few sessions.
What happens in the first counselling session?
You talk about what brings you, what you would like to change and a little background. Your counsellor explains confidentiality, checks on your safety and suggests a plan — goals, approach and how often to meet.
Is counselling confidential?
Yes. Under the Mental Healthcare Act, 2017, information about your mental health and treatment is confidential, except in limited situations such as preventing serious harm to you or others. Sessions are encrypted and records stored securely.
What is the difference between a counsellor, a psychologist and a psychiatrist?
A counsellor or counselling psychologist helps with stress, relationships and life difficulties. A clinical psychologist is RCI-registered and assesses and treats diagnosable conditions with therapy. A psychiatrist is a medical doctor registered with the NMC or a State Medical Council who can diagnose and prescribe medicines.
Can a counsellor prescribe medicine?
No. Counsellors and psychologists do not prescribe medicines. If medicines might help, a psychiatrist can review you — HopeQure's Counsellor + Psychiatrist option brings both together.
How do I know if I need counselling?
Consider counselling if stress, worry, sadness, anger or relationship problems have lasted more than two weeks or are affecting sleep, work, studies or relationships — or simply if you would like someone to talk to. A PHQ-9 or GAD-7 score of 10 or more is a good reason to book.
What are the PHQ-9, GAD-7 and K10?
They are short, validated questionnaires used worldwide. The PHQ-9 measures low mood (0–27), the GAD-7 anxiety (0–21) and the K10 overall distress (10–50). A PHQ-9 or GAD-7 score of 10 or more, or a K10 score of 22 or more, suggests a professional assessment. They screen; they do not diagnose.
Can I choose my counsellor's language or gender?
Yes. You can choose a specific psychologist, or tell us your preferred language and whether you would be more comfortable with a female or male counsellor, and we will match you. Sessions are available in 12+ languages.
Can I change my counsellor?
Yes. Feeling comfortable with your counsellor matters. You can ask to change at any time.
Can I reschedule or cancel a session?
Yes. You can reschedule free of charge up to 2 hours before your session, and get a full refund if you cancel 2 or more hours before.
Is counselling covered by health insurance in India?
Under the Mental Healthcare Act, 2017, insurers must cover mental illness on the same basis as physical illness, but whether outpatient counselling is reimbursed depends on your policy. Many employers also offer counselling through an Employee Assistance Programme.
Can my child or teenager have counselling?
Yes. Child and adolescent psychologists work with young people and their parents. Under-18s need a parent or guardian's consent, and the counsellor will explain how confidentiality works for young people.
What should I do if I am in crisis?
HopeQure is not an emergency service. If you are thinking of harming yourself or are in crisis, call Tele-MANAS on 14416 or 1-800-891-4416 (free, 24×7) or 112, or go to the nearest emergency department.
Will my employer know if I use counselling through an EAP?
No. What you discuss stays between you and your counsellor. Organisations using HopeQure's Employee Assistance Programme receive only anonymised, overall usage information.
How much does a couple counselling session cost?
Couple sessions are ₹1,799 each. Your coordinator confirms the price before you book, and longer couple or family packages are available.
Which counselling approach is right for me?
It depends on your concern and how you like to work. CBT suits worry, panic and low mood; DBT skills suit very intense emotions; ACT suits ongoing stress; IPT suits mood linked to relationships or loss. Try the 6-question match quiz on this page, then decide with your counsellor.
Can I have counselling by chat only?
Yes. You can choose chat for any session if speaking feels hard or you don't have privacy at home. You can switch to audio or video later.
How do I join my session?
You get a confirmation by email and WhatsApp. Join from the HopeQure app or the link in your confirmation, on a phone or computer. A quiet, private place and headphones help.
What happens if I miss a session?
Contact us on WhatsApp or by phone as soon as you can. Sessions rescheduled up to 2 hours before are free; for a missed session, our team will explain the options.
Which languages are available?
Counselling is available in 12+ languages, including English, Hindi, Tamil, Telugu, Kannada, Malayalam, Marathi, Bengali, Gujarati, Punjabi, Urdu and Odia. Choose your language when you book.
Can I use HopeQure if I live outside India?
Yes, sessions by video, audio or chat work from anywhere. Choose a time slot that suits your time zone, or ask us to help on WhatsApp.
Do I have to give my full name?
We need a name and phone number to book and contact you; a first name is fine for your counsellor. Your details are kept confidential.
What is the 15-minute quick session for?
It is a short voice call for quick, practical guidance or to see whether counselling suits you. For working on a problem in depth, a full session of up to 60 minutes is better.
Do you offer group sessions?
Yes. Group sessions run as four facilitated sessions a month for ₹2,400. Ask us which groups are currently running.
How does my organisation set up counselling for employees?
Through the HopeQure Employee Assistance Programme. Use the enquiry button on this page and our team will share options; employees get confidential sessions, and the organisation sees only anonymised, overall usage.

📚 References

Sources, laws and evidence behind this page.

Indian law & guidelines

  1. Government of India. The Mental Healthcare Act, 2017 (Act No. 10 of 2017): Sections 18, 21, 23, 25, 115.
  2. Government of India. The National Commission for Allied and Healthcare Professions Act, 2021.
  3. Board of Governors in supersession of the Medical Council of India. Telemedicine Practice Guidelines. New Delhi; 2020.
  4. Government of India. The Digital Personal Data Protection Act, 2023.
  5. Ministry of Health & Family Welfare. Tele-MANAS — National Tele Mental Health Programme. Helpline 14416 / 1-800-891-4416.

Data & guidelines

  1. Gururaj G, Varghese M, Benegal V, et al. National Mental Health Survey of India, 2015–16: Prevalence, Patterns and Outcomes. Bengaluru: NIMHANS; 2016.
  2. World Health Organization. World Mental Health Report: Transforming mental health for all. Geneva: WHO; 2022.
  3. National Institute for Health and Care Excellence. Depression in adults: treatment and management (NG222). London: NICE; 2022.
  4. National Institute for Health and Care Excellence. Common mental health problems: identification and pathways to care (CG123). London: NICE; 2011.

Research & tools

  1. Fernandez E, Woldgabreal Y, Day A, Pham T, Gleich B, Aboujaoude E. Live psychotherapy by video versus in-person: a meta-analysis of efficacy and its relationship to types and targets of treatment. Clin Psychol Psychother. 2021;28(6):1535–1549.
  2. Kroenke K, Spitzer RL, Williams JBW. The PHQ-9: validity of a brief depression severity measure. J Gen Intern Med. 2001;16(9):606–613.
  3. Spitzer RL, Kroenke K, Williams JBW, Löwe B. A brief measure for assessing generalized anxiety disorder: the GAD-7. Arch Intern Med. 2006;166(10):1092–1097.
  4. Flückiger C, Del Re AC, Wampold BE, Horvath AO. The alliance in adult psychotherapy: a meta-analytic synthesis. Psychotherapy. 2018;55(4):316–340.
  5. Kuyken W, Warren FC, Taylor RS, et al. Efficacy of mindfulness-based cognitive therapy in prevention of depressive relapse: an individual patient data meta-analysis. JAMA Psychiatry. 2016;73(6):565–574.
  6. Andrews G, Slade T. Interpreting scores on the Kessler Psychological Distress Scale (K10). Aust N Z J Public Health. 2001;25(6):494–497.
  7. Bush K, Kivlahan DR, McDonell MB, et al. The AUDIT alcohol consumption questions (AUDIT-C). Arch Intern Med. 1998;158(16):1789–1795.
  8. Topp CW, Østergaard SD, Søndergaard S, Bech P. The WHO-5 Well-Being Index: a systematic review of the literature. Psychother Psychosom. 2015;84(3):167–176.
Clinical review & disclaimer: This page is reviewed by HopeQure's clinical team against the sources above. It is for general education and does not replace an assessment, diagnosis or treatment by a qualified mental health professional. Self-check results are a screening guide only. HopeQure is not an emergency service — in a crisis call Tele-MANAS 14416 or 112.

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Quick Session ₹199 · Counselling Session ₹900 (₹810 with WELCOME10) · Counsellor + Psychiatrist ₹1,699 · 3-Session Package ₹2,499 · Couple Session ₹1,799.

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